Policies
Shipping Policy
Last updated: June 2025
Processing Time
All orders are processed within 1–3 business days of purchase. Orders are not processed or shipped on weekends or public holidays. During high-volume periods, processing times may be slightly longer — we'll notify you if there is a significant delay.
Shipping Rates & Delivery Estimates
| Method | Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free over $199 / calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout (if available) |
All delivery timeframes are estimates only and are not guaranteed. Neuvéra is not liable for carrier delays or events outside our control.
Shipping Destinations
We currently ship within the United States only. We do not ship to P.O. boxes or APO/FPO addresses at this time.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.
Lost or Stolen Packages
Neuvéra is not responsible for packages lost or stolen after confirmed delivery. If your tracking information shows your order as delivered but you have not received it, please contact your local carrier first. If the issue is not resolved, reach out to us at support@neuveralife.com and we will do our best to assist.
Damaged Items in Transit
If your order arrives damaged, please contact us immediately at support@neuveralife.com with your order number and a photo of the damaged item. We will work to resolve the issue as quickly as possible.
Questions
For any shipping-related questions, contact us at support@neuveralife.com.
Still have questions? support@neuveralife.com