Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of our products, all sales are final. Neuvéra does not accept returns or issue refunds under any circumstances, with the limited exceptions outlined below.

Product Integrity & Consumer Safety

Neuvéra's oral dissolving peptide strips and topical formulations are bioactive wellness products. Once a product leaves our facility, we have no ability to verify whether it has been tampered with or compromised in any way. Accepting returns and reintroducing products into inventory for resale and/or redistribution would create an unacceptable risk to other consumers — a standard we are not willing to compromise on.

Regulatory Compliance

As a consumer biotech company operating under cGMP-compliant manufacturing standards, our quality control protocols do not permit the return of finished products to inventory. This is consistent with industry-wide standards across dietary supplement, pharmaceutical, and biotech product categories.

Damaged, Defective, or Incorrect Orders

We stand behind every product we ship. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@neuveralife.com with your order number and photos of the issue. We will replace the affected items at no cost to you.

This is the sole exception to our all-sales-final policy.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been fulfilled or shipped. To request a cancellation contact support@neuveralife.com immediately with your order number. Once an order has been fulfilled or shipped, it cannot be cancelled.

Subscription Cancellations

Active subscriptions may be cancelled at any time before the next billing cycle. Cancellations do not apply retroactively to orders already processed or shipped. To cancel a subscription contact support@neuveralife.com or manage your subscription directly through your account portal.

Chargebacks & Disputes

We take fraudulent chargebacks seriously. If you have a concern about your order, please contact us directly at support@neuveralife.com before initiating a dispute with your financial institution. We are committed to resolving legitimate issues quickly and directly. Fraudulent chargebacks will be disputed and reported.

Contact

For any order-related questions contact our support team at support@neuveralife.com. We typically respond within 1 business day.

FDA Disclaimer
These statements have not been evaluated by the Food and Drug Administration. Neuvéra products are not intended to diagnose, treat, cure, or prevent any disease.